General Questions

• Q: Which is better renting a car or booking a transfer? A: Geneva Taxi would advise you to book a transfer for the following reasons:
• Q: What happens if have lost my luggage? A: All airlines have handling agents who will organise your luggage to be sent to your resort address ASAP. If you are delayed in finding your luggage please notify Geneva Taxi so we can inform the driver. The transfer will wait for you 1 hour without any charge. Then you will be charged 20 Euro per hour up to 3 hours.
• Q: What happens if my flight is delayed? A: If you know before you board the plane, inform Geneva Taxi immediately on +41 (0) 22 906 79 79 or +41 (0) 78 804 4000. A transfer will wait for you 1 hour without any charge. Then you will be charged 20 Euro per hour up to 3 hours.
• Q: I have lots of luggage, will there be room? A: When making your booking, you will be asked the number of luggage. If you have more than expected, please call us within 24 hours to be sure to have a vehicle that suit all of them.
• Q: How do I find my driver when I reach the airport? A: The Geneva Taxi driver will be waiting for you at the arrival gate, holding a sign showing your name. Please note, that your pick-up will be scheduled for 20 minutes after your flight has landed to allow for disembarkation & baggage reclaim. Show the driver your emailed ticket and you will be seated in the vehicle without delay.
• Q: How do I book a transfer on-line? A: Easy, just click onto the BOOK NOW button, fill in your travel details. Then you will receive a confirmation email with all details. Please make sure to fill in all details to get the exact price.
• Q: How do I get a transfer quote on-line? A: Easy, just click onto the BOOK NOW button and fill in your travel details. The following page will give you the actual price for the transfer.

Airport to Resort Transfers

• Q: Are Saturday and holiday period transfers different from weekday transfers? A: Yes. During Saturdays and Holidays, we may pick you up earlier to eliminate the risk of traffic jam, so you won't miss your flight.
• Q: What happens if I leave something in the transfer vehicle? A: Call the Emergency Telephone number immediately, with your transfer details and description of missing items and we will endeavour to deliver them to you. You may be charged if the driver has to make a special journey.
• Q: How do I cancel or change my booking? A: All cancellation can be made up to 3 days in advance without any charges. Within 3 days we will charge 10 % of the final price. All changes can be made up to 24 hours in advance.
• Q: What vehicles are available for my use? A: Please note that we use a range of vehicles therefore cannot guarantee vehicle sizes. However, please be assured that we will always use the best appropriate vehicle depending on your needs.
• Q: Is my e-mail confirmation a valid ticket? A: The e-mail sent by us with a confirmed booking ref. number is your valid ticket. Just show it to your transfer driver on arrival. Please make sure you have read through all important information on this before travel.
• Q: Can I call Geneva Taxi by telephone for a quote on a transfer? A: Yes. We will take your details and travel requirements over the phone and get back to you ASAP with a competitive price.
• Q: I would like to make a booking within the 3 days before date of travel, how can I do this? A: In this case, please call us and we will be able to confirm the availability.
• Q: How long does it take to receive a specific transfer quote? A: On average most quotes are with you within 24 hours. In some cases this can take longer.
• Q: How do I get in contact with Geneva Taxi in an emergency? A: By calling our help lines on:
• Q: Can I trust Geneva Taxi and is it safe to book online? A: Yes. Since 1979 we are successfully organising transfers. When it comes to booking our secure credit and debit card handler offers a safe booking.